Why do we have to purchase Dell notebooks?
The School of Pharmacy has recieved special pricing on the particular brand of notebook that we recommended for students. Also, our Phartech support team are Dell Certified Technicians, they can quickly repair Dell notebooks. We can not repair notebooks form other manufacturers because it would void the warranty.
What software do I need for my notebook for classes?
Please visit the Phartech website for a complete list of software that you need for your notebook.
What is the School of Pharmacy Student Laptop Initiative (SLI)?
The School of Pharmacy is entering its sixth year of a laptop requirement with the incoming class of 2011. The SLI requires incoming Pharm.D. students to purchase laptops for convenient, portable, and flexible access to the array of learning resources available at the University and on the World Wide Web. It is our goal to provide an educational environment that allows students to develop the knowledge and skills needed to thrive in the technologically advanced environments in which they will work.
Why require students to purchase laptops?
A laptop offers the portability and flexibility for use at the school, common areas throughout the campus that are available for remote computing, and at off-campus locations during professional practice experiences.
How will I use a laptop for class?
Students rely on e-mail, web-enhanced courses, and other instructional resources to complement and enhance learning. Students will use laptops for case-based learning, developing presentations, to complete exams, to take notes, or to complete other course assignments. All members of the classes of 2008 through 2011 must have unlimited access to a laptop computer.
Why standardize?
The best way to control costs, provide equal access, and ensure the quality of technology services and support is by adopting School computer standards. Standardization minimizes numerous problems that result from hardware and software incompatibilities.
What if I already own a computer?
Students who wish to provide their own laptop computer should review the specifications for previously owned computers to verify they meet minimum configuration standards. Standards for minimum configurations provide acceptable access to the University network and the Internet. However, for optimal performance and to operate effectively in the VCU computing environment, it may be necessary to upgrade or replace your computer within 12 to 24 months of arriving on campus. Phartech, the School’s Academic Technology support service, will provide first-level service and support to students who purchased laptops through the VCU School of Pharmacy Dell Premier program. Students who purchase a laptop from a local retailer or another vendor will be directed to the vendor for support or to the repair center at Online@VCU.
What are the specifications of the laptop available through the DELL Premier Purchase Plan?
Click here for full specifications
What if I want to reconfigure the recommended specifications?
Students who want to change the specifications are able to do so if they choose. Students are able to add more memory, upgrade a processor, add a bigger hard drive; these are just a few examples of upgrades that can be made.
What software is required?
Microsoft Office 2007 Professional is required software for the School of Pharmacy. We have made arrangements with Online@VCU to have copies available for each member of the class for a nominal cost of approximately $69.95 (Actual price not yet determined). You will need to present your VCU Card ID to purchase this software. Online@VCU is located on the Academic Campus on the first floor of the Students Commons. In addition to the MS Office software, an antivirus program is required. Sophos Anti-virus software is available for download at no cost to VCU students for use on their home computers (http://www.at.vcu.edu/faq/virus/sav.html) and it is included on the VCU Technology Gateway CD-ROM which is provided during orientation. You may also contact a member of the Phartech staff in Smith Building 348 to obtain a copy as well.
Many other types of software can be downloaded from the VCU Web Software site at http://www.at.vcu.edu/faq/soft/list_all.html.
Are there network connections and power available throughout the Smith Building to accommodate laptops?
There are 160 data ports and 80 duplex power outlets throughout commons areas of the building. In addition, a wireless local area network (WLAN) to support mobile computing is available throughout the Smith Building, Sanger Hall 1-020 and 2-020, and the VCU Libraries. The main lecture hall in the Smith Building, Room 103, has 150 data ports and power outlets available to use while in class.
How do I purchase the laptop?
You can purchase the computer directly online from the Dell Premier page by clicking on the Dell Premier Purchase Program link from the School of Pharmacy Web site or by visiting http://www.dell.com/vcu and find School of Pharmacy Recommended Bundles. The School of Pharmacy bundle now includes the Latitude D630 model, which has slightly different specifications than its predecessor – the D620. You may use Visa, Mastercard, Discover, or American Express for your online or telephone purchase. You may also place your order by calling 1-866-746-4969. However, please be certain to give the sales representative the School’s unique member ID #: US10617529 to ensure that you get the discounted price and the specified laptop.
Can I purchase a laptop from another vendor?
Yes, you can. However, it is not recommended as you will not receive first-level of support from the Phartech staff and you may not receive a 4-year next business day warranty with your purchase. Phartech will provide first-level service and support to students who purchased laptops through the VCU School of Pharmacy Dell Premiere program. Students who purchase a laptop from a local retailer or another vendor will be directed to the vendor for support or to the repair center at Online@VCU.
Can I use financial-aid to help with the purchase of a laptop?
Because the laptop is a school requirement, you will be able to include it for consideration in determining your financial aid award. However, contact the Office of Financial Aid/Enrollment Services, for information concerning the use of financial aid and scholarship money to purchase computers.
Do I have to pay tax?
Yes. Due to Dell’s physical presence in Virginia, sales tax must be collected. Even if you do not pay tax on a catalog order at time of ordering, you are still liable to claim your taxes at the end of the year by Federal Law.
How much is shipping?
Dell offers Ground, 2nd Day, and Next Day shipping services. Ground charges on desktops start at $45 per unit for laptops. If you choose to order your system online, it will automatically calculate these charges for you once you submit your order.
What is the estimated delivery time after placing my order?
Lead times are generally 1-2 weeks. However, since parts availability is a function of current worldwide supply and demand, delivery times can vary and no standard lead-time can be guaranteed. Lead times do not include the time your order is in transit after it has been shipped for delivery. Time in transit is dependent on the shipping option you choose. We encourage you to order your laptop early to ensure its arrival before the start of the semester on August 20, 2007.
Where do I go for technical support?
There are three options for technical support:
- Dell offers a 30-day telephone support program at no additional charge for installation optimization, configuration, and limited usage questions during the critical 30-day period after shipment of your system. In addition, Dell offers 7X24 Lifetime Hardware Technical Support and 7x24 Lifetime Software Support with your purchase. Please visit the Dell Premier Client Support site at Dell Support for more information.
- Phartech support staff that are available to assist students with hardware and software problems related to laptops, software downloads, e-mail and Blackboard problems, virus alerts, the wireless network, and network connections available throughout the Smith Building. The hours of operation for the Phartech staff are 8:30 a.m. to 5:00 p.m. Monday through Friday. The staffs are located in Smith 346. In order to support your laptop, we may require the original CD-ROMS that were shipped with your laptop, as well as your Microsoft Office CD-ROMs. Please keep these resources in a safe place at school.
- The Online@VCU.Technology Service Center offers complete repair, upgrade, installation, and warranty services for students, faculty, and staff at an educational discount. Please visit their web site at VCU Online Repairs for additional information.
What happens if my laptop is stolen?
Students or their parents may wish to consider insurance coverage for the computer. This can be incorporated as a rider on a homeowner's or renter's insurance policy.
What is the Dell Complete Care Service?
CompleteCare is a supplement to the four-year limited warranty that covers non-intentional, accidental damage during your warranty period. Some examples of non-intentional damage that are covered include failure resulting from liquid spilled in or on the unit; drops, falls, or other collision; failure resulting from an electrical surge, accidental breakage, and damaged LCD due to drops or falls. For more information on Dell CompleteCare visitDell Complete Care
Is there training available to teach me how to use my laptop and the software?
Yes, KnowledgeNet, an e-learning company that provides tutorials in word processing, spreadsheet analysis, data management, electronic presentations, and website development is available to all faculty, staff, and students. Over 300 courses are available online 24 hours a day. You will receive additional information regarding the KnowledgeNet program later in the summer.
How will I get an e-mail account?
Incoming students who have been admitted but have not yet registered for classes can create a VCU e-mail account at the Incoming Students E-mail Account page: http://beech.vcu.edu/das/vmawebhome.nsf/webcontent/studentemail7. You will need your social security number and your birth date to create your account. Once enrolled, this same account will also provide access to VCU Blackboard courses.